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Terms & Conditions

Table of Contents

Terms of Use

Last Updated: Nov 21, 2021

Please read these Terms of Use (this “Agreement”) carefully as it governs the terms and conditions under which Users (“you” or “your”) may access, view and use the Trip Support websites, www.tripsupport.ca and www.tripsupport.com (collectively, the “Websites”).

The Websites are owned and operated by Trip Support Inc. (“Trip Support”, “us”, “we”, or “our”). We operate the Websites and provide them for use subject to compliance with this Agreement.

This Agreement includes our Privacy Policy, which is incorporated herein. Please note that your use of the Websites constitutes your agreement to follow and be bound by the terms of this Agreement and the Privacy Policy. If you object to anything in this Agreement or the Privacy Policy, do not use the Websites.

  1. Definitions

Account(s)” means accounts belonging to and created by Users for the purpose of making purchases and storing information relating to their purchases via the Websites.

“Trip Support Content” means any data, information, content, records, files, text, images, video, audio, other multimedia, software or other materials that Trip Support makes available to Users through the Websites.

 “User(s)” means all individuals or entities that use, view or access the Websites.

“User Content” means any data, information, content, records, files, text, images, video, audio or other multimedia, software or other information or material that Users load or transmit through the Websites including, but not limited to, reviews of products.

  1. Changes to this Agreement

This Agreement, including the Privacy Policy, are subject to change and may be updated by Trip Support, at its sole discretion, from time to time. We will notify you of any changes to this Agreement by posting the new agreement on the Websites, through your Account, and/or by any other method of notice we see fit, including by email.

Changes to this Agreement will be effective immediately upon posting the amended agreement to the Websites and/or your Account. Accordingly, please review this Agreement periodically for any changes. If you do not accept the amendments, you are required to stop using the Websites and your Account. Any use of the Websites and/or Account after posting the amended agreement on the Websites will constitute acceptance of said agreement.

  1. Rules for User Conduct

As a condition of your use of the Websites, you agree that:

  • By using, viewing, or accessing the Websites, you represent and warrant that you have reached the age of majority in your country of residence;
  • By purchasing a product, you represent and warrant that you are a citizen or resident of Canada or the United States;
  • Accounts may only be created, accessed, and used by a single, individual User. You are responsible for providing accurate, current and complete information in connection with your Account. You must not share Account credentials with others, and you may not assign or otherwise transfer your Account to any other person or entity. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account;
  • You shall be solely responsible for all activity associated with your Account credentials;
  • You will in no way copy or otherwise reproduce Trip Support Content.
  • You shall not, in connection with any purchase made on or through the Websites, provide the payment information of any individual without that individual’s express authorization;
  • You shall not, in connection with any purchase made on or through the Websites, provide any payment information that has been fraudulently obtained;
  • You will not use the Websites for any purpose that is unlawful under any applicable laws or is otherwise prohibited by this Agreement;
  • You will not distribute viruses, harmful code, phishing scams, or any other harmful content or technologies, or otherwise take any actions that do or are intended to harm Trip Support, the Websites, Users, Accounts, third parties, or their interests’ or property;
  • You will not solicit, harvest, access or otherwise collect information regarding the Websites, Users, Accounts, third parties, or their interests, property, or data not intended for you;
  • You will not interfere or attempt to interfere with the proper functioning of the Websites, such as by making any automated or improper use of the Websites, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on the Website’s servers or network infrastructure;
  • You will not bypass any measures we take to restrict access to the Websites, Accounts and Trip Support Content, or use any software, technology, or device to scrape, spider, or crawl the Websites, Accounts and Trip Support Content, or harvest or manipulate data related to same;
  • You will not circumvent or manipulate our fee structure or payment process, or otherwise evade fees owed to Trip Support; and
  • You will not probe, scan or test the vulnerability of our Websites, or breach or attempt to breach security or authentication measures related to the Websites and/or Accounts.
  1. Termination of Accounts and Access to the Websites

 Trip Support shall be entitled to terminate your ability to use, access and view the Websites, your Account and Trip Support Content. To the extent that Users’ conduct, as judged by us in our sole discretion, does not comply with this Agreement, we may immediately terminate your access to all or part of the Websites, disable your Account, and/or seek other remedies.

Trip Support may, in its sole discretion, modify, change, suspend or terminate, temporarily or permanently, the Websites and/or Accounts or any part of the aforementioned at any time, for any reason, without any notice or liability to you or any other person.

  1. Trip Support’s Intellectual Property

 The Websites and all intellectual property rights in and to the Websites including, without limitation, intellectual property rights in Trip Support Content, are owned by us and/or our licensors. We and our licensors, as applicable, reserve all our intellectual property rights, which include without limitation all copyright, trademark, domain names, design rights, database rights, patent, trade secrets and all other intellectual property rights of any kind, whether registered or unregistered anywhere in the world.

Subject to your compliance with this Agreement, Trip Support grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence, to access, view and use the Websites. Nothing in this Agreement grants you any rights in the Websites or Trip Support Content, other than as necessary to enable you to access, view and use the Websites in compliance with this Agreement. You agree not to adjust, circumvent or delete any intellectual property notices contained within the Websites and Trip Support Content. You are expressly forbidden from using the Websites and the Trip Support Content in any way that is not expressly and explicitly permitted under the terms of this Agreement. The limited, revocable, non-exclusive, non-transferable, non-sublicensable licence provided remains in effect until it is terminated by you or by Trip Support. YOUR LICENSE IS AUTOMATICALLY REVOKED UPON BREACH OF THE AGREEMENT.

Trip Support’ trademarks and the related words and logos are our trademarks or trade names. Nothing in this Agreement or within the Websites should be construed as granting any license or right for you to use any such marks or names in any way. We expressly reserve all our trademark rights.

The Websites and Trip Support Content, including, but not limited to, any data, text, images, photographs, graphics, audio, and the arrangement of the foregoing, including the look and feel of the Websites and Trip Support Content, are protected by copyright. Trip Support either owns the copyright in and to the Websites and Trip Support Content or has acquired the appropriate licenses, assignments or permissions to use them. Trip Support hereby expressly reserves all copyright in and to the Websites and the Trip Support Content.

Users are welcome to copy, reproduce and distribute Trip Support Content, such as itineraries and travel products, for their own personal and informational. You shall not otherwise use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast, download or otherwise exploit the Websites and Trip Support Content, except as expressly permitted in the Agreement. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted in this Agreement.

  1. User Content

Users retain any and all rights in and to their User Content submitted to us, whether through the Websites, your Account, or otherwise.

From time to time, however, we may also request your permission to use your User Content for various advertising and marketing purposes. We will not use your User Content unless expressly permitted by you.

  1. Privacy

Trip Support will only use the information you provide in accordance with our Privacy Policy. For more information, see our full Privacy Policy, the terms of which are incorporated herein.

  1. Third-Party Links

 The Websites may contain hyperlinks or references to third party products, materials or websites (collectively, “Third-Party Links”). Any such embedment, hyperlink or reference is provided for your convenience only. The display of or reference to any Third Party Links the Websites on the Website does not constitute an endorsement of such third party’s website or products. We have no control over third party websites and accept no responsibility or liability for any content, material or information contained in them. Your use of Third-Party Links may be governed by the terms and conditions and privacy policies of Third-Party Links. We strongly advise you to read the terms and conditions and privacy policies of any Third-Party Links.

For example, we employ third-party companies to process payment and complete purchases made on the Websites. All data and information shared for the purpose of completing a purchase is shared directly with the third-party and is subject to the privacy policy and by the terms and conditions of that third-party.

Further, please note that some Third-Party Links may be affiliated and any purchases made through said Third-Party Links will result in a percentage of that sale going to Trip Support. Alternatively, you may access this website independently or through unaffiliated links, and a royalty will not be paid to Trip Support.

Trip Support expressly disclaims any liability, damage or loss, directly or indirectly, alleged or derived from the use, access and/or viewing of Third-Party Links. Further, Users hereby agree to hold Trip Support harmless from any liability that may result from the use of the third-party websites linked to or referenced within the Website.

  1. Third-Party Suppliers

The products offered for sale on the Websites are those of third-party suppliers, including but not limited to hotels, cruise lines, and vacation resorts (collectively, the “Suppliers”). Trip Support advertises and makes available for purchase these products in its capacity as a travel agency. Trip Support does not own, operate or manage any of the Suppliers and consequently will not be liable for any of the Suppliers’ acts and/or omissions.

  1. Travel Requirements

Users purchasing products on the Websites are responsible for informing themselves of any travel requirements or restrictions affecting their destination, mode of transport or product generally. Trip Support does not warrant a purchaser’s eligibility to travel to any destination, participate in any excursion, etc. Completing a purchase on the Websites is not and should not be treated as confirmation of the User’s eligibility and/or capacity to take advantage of the purchased product. 

Trip Support will not offer refunds to Users who failed to make the necessary inquiries into travel requirements and restrictions prior to purchase and are, as a result, unable to take advantage of their purchased product.

 

  1. Network Access and Devices

You are responsible for obtaining the data network access necessary to use the Websites and/or your Account. Your mobile network’s data rates may apply if you access or use the Websites and/or Account from a wireless-enabled device. We do not guarantee that the Websites and/or Account, or any portion thereof, will function on all hardware or devices. In addition, the Websites and/or Account may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications for which we are not responsible.

  1. Promotions

From time-to-time, Trip Support may provide promotions, including but not limited to promotional codes redeemable for discounts on products. All promotions are governed by this Agreement and any such terms and conditions that are made known at the time the promotion is made available to Users. By participating in a promotion through the Websites, you confirm your agreement to and acceptance of this Agreement and the terms and conditions of the promotion.

All email addresses and phone numbers provided on the website, social media channels, Trip Support’s Marketing ads and promos will be used for marketing and promotional purposes.

  1. Payment and Refund Policy

All prices displayed on the Websites are advertised in. Prices are subject to change. The Websites will be updated to reflect any such changes.

Payment can be made in full via credit card, VISA Debit or Debit Mastercard, e-transfer to the address provided at the time of purchase, cash delivered to the Trip Support office, or wire transfer (in which case additional fees may apply). Additionally, U.S. customers may choose to pay by Zelle™.

Alternatively, select purchases may be paid for in installments according to an installment plan determined at the time of purchase. To be eligible for this “Book Now, Pay Later” payment structure, the departure date associated with the product being purchased must be at least twenty-two (22) calendar days from the purchase date. Installments can be paid via VISA Debit, Debit Mastercard, e-transfer to the address provided at the time of purchase, cash delivered to the Trip Support office, or wire transfer (in which case additional fees may apply). U.S. Customers may additionally pay instalments via the Automated Clearing House network, Venmo™ or Zelle™.

Users are responsible for the accuracy of their billing information. In the event that we are unable to verify the billing information provided, your purchase may not be processed. No compensation will be available in the event of a price increase and/or missed installment payment as a result of incomplete or inaccurate billing information provided by the User.

By completing your purchase, you authorize Trip Support to process the reservation of your purchased product, with the relevant third-party supplier, on your behalf.

All applicable taxes are charged and collected at the time of purchase.

In the event of a price update in the period between a User’s browsing of the Websites and the completion of a purchase, the price displayed on the purchase page will prevail. Partial refunds as compensation for the reduction of the price of a product following a purchase are not available.

Upon receipt of payment, you will receive an email with confirmation of your purchase and details of your payment for your records. All purchases are subject to availability at the time the purchase is completed. An e-mail confirmation confirms that the product has been successfully reserved for you. Purchasers are responsible for reviewing the information contained within the e-mail for accuracy and immediately contacting us in the event of an error.

Additional fees, including but not limited to baggage fees and seat selection fees, if not expressly included in the purchase price, may apply and may be paid to the supplier at a later date. You are encouraged to carefully review a product’s inclusions before completing your purchase.

By completing a purchase, you agree to the terms and conditions of the tour company/operator, airline, cruise line, car or hotel or other supplier providing the product you are purchasing. These terms and conditions are made available during the purchase process.

Further, cancellation and refund availability is governed by each product’s terms and conditions, as displayed to the purchaser at the time of purchase. Any refund restriction applies equally to purchasers who chose at the time of purchase to pay in installments. In the event that a product’s terms and conditions preclude a refund, these purchasers will be bound to make any and all remaining instalment  . Changes to reservations are also governed by the product’s terms and conditions. Change fees may apply and may be owed to one or both of Trip Support and the Supplier.

  1. Customer Support

 Customer support is available by contacting Trip Support via e-mail at support@tripsupport.com or calling.

  1. User Relationships

Nothing in this Agreement shall in any way be construed as forming a joint venture, partnership, agency, or employment relationship between Trip Support and you.

  1. Disclaimers of Representations, Conditions and Warranties

THE WEBSITES AND TRIP SUPPORT CONTENT ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT REPRESENTATION, WARRANTY, GUARANTEE OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TRIP SUPPORT EXPRESSLY EXCLUDES ALL OTHER TERMS, CONDITIONS, WARRANTIES OR OTHER STIPULATIONS CONCERNING THE WEBSITES AND TRIP SUPPORT CONTENT, WHETHER EXPRESS OR IMPLIED BY COMMON LAW OR UNDER STATUTE ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.

WITHOUT LIMITING THE FOREGOING, TRIP SUPPORT EXPLICITLY DISCLAIMS ANY REPRESENTATIONS, WARRANTIES OR GUARANTEES OF: (I) QUALITY, MERCHANTABILITY, OR FITNESS OF THE WEBSITES AND TRIP SUPPORT CONTENT FOR A PARTICULAR PURPOSE; (II) NON-INFRINGEMENT OF THE WEBSITES AND TRIP SUPPORT CONTENT; OR (III) CORRECTNESS, ADEQUACY, ACCURACY, RELIABILITY, COMPLETENESS OR CURRENCY OF THE WEBSITES AND TRIP SUPPORT CONTENT. TRIP SUPPORT MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE THAT THE WEBSITES AND TRIP SUPPORT CONTENT WILL BE AVAILABLE ON A TIMELY, UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS, THAT ANY DEFECTS OR ERRORS WITH THE WEBSITES AND TRIP SUPPORT CONTENT WILL BE CORRECTED, OR THAT THE SERVER(S) THAT MAKE THE WEBSITES AND TRIP SUPPORT CONTENT AVAILABLE ARE FREE FROM VIRUSES, MALWARE OR OTHER SIMILAR HARMFUL SOFTWARE CODE.

 

  1. Limitation of Liability

IN NO EVENT WILL TRIP SUPPORT AND/OR ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNEES, AGENTS, REPRESENTATIVES, LICENSORS, INDEPENDENT CONTRACTORS, OR CORPORATE PARTNERS BE LIABLE FOR DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, MONETARY LOSSES, LOST REVENUE OR PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, REPUTATION, AND/OR ANY OTHER DAMAGES, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, AND/OR CONSEQUENTIAL, ARISING OUT OF OR RELATING TO THE USE OF, ACCESS TO OR RELIANCE ON THE WEBSITES AND TRIP SUPPORT CONTENT.

  1. Indemnification

You agree to indemnify, defend, release and hold harmless Trip Support, its officers, directors, employees, agents, affiliates, licensors and suppliers from and against all losses, liabilities, expenses, damages and costs, including reasonable legal fees, arising out of or in any way connected with: (a) any violation of this Agreement; (b) User Content submitted by you to us, whether through the Websites, your Account, or otherwise, that violates any intellectual property, proprietary, contract, or other right of any third party; or (c) access to or use of the Websites and/or Trip Support Content by you or any other person accessing the Websites and/or Trip Support Content using your Account. You further agree that you will fully cooperate in the defense of such claims.

  1. Survival

The following Sections, together with any other provision of this Agreement which expressly or by its nature survives termination or expiration, or which contemplates performance or observance subsequent to termination or expiration of this Agreement, will survive expiration or termination of this Agreement for any reason, such as: intellectual property and license provisions, warranties, disclaimers, indemnity and limitations of liability.

  1. Entire Agreement

This Agreement as well as Trip Support’s Privacy Policy shall constitute the entire agreement of the parties in relation to the use of the Websites and Trip Support Content, and this Agreement shall supersede and replace any and all prior oral or written understandings or agreements between Trip Support and you.

  1. Severability

If any term or condition of this Agreement should be determined to be illegal, invalid or otherwise unenforceable, then to the extent such term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from this Agreement and the remaining Agreement shall survive, remain in full force and effect and continue to be binding and enforceable.

  1. Assignment

You may not assign or transfer this Agreement, by operation of law or otherwise, without Trip Support’ prior written consent. Any attempt by you to assign or transfer this Agreement, without such consent, will be null and of no effect. Trip Support may assign or transfer this Agreement, at its sole discretion, without restriction. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their respective heirs, administrators, executors, legal personal representatives, successors and permitted assigns.

  1. Amendments and Waivers

No amendment or waiver of any provision of this Agreement shall be binding on either party unless consented to in writing by such party. No waiver of any provision of this Agreement shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver unless otherwise provided.

  1. Force Majeure

Trip Support shall not be liable for any breach of this Agreement by it to the extent that such breach arises from any act of God, war, national emergency, act of terrorism, riot, civil commotion, fire, explosion, flood, storm, epidemic, power outage, fuel shortage or any other similar cause beyond the reasonable control of Trip Support.

  1. Governing Law

This Agreement is governed by and interpreted and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. By agreeing to this Agreement, you hereby irrevocably consent to the exclusive jurisdiction of the Courts of the Province of Ontario. If any provision of the Agreement is held to be invalid or unenforceable by any court of competent jurisdiction, such provision will, as to such jurisdiction, be ineffective solely to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner or jurisdiction and without affecting the remaining provisions of the terms, which shall continue to be in full force and effect. 

  1. Contact Information

If you have questions or concerns about this Agreement or our Privacy Policy, you may contact us at info@tripsupport.com