Last updated: November 16, 2021
Trip Support Inc. (“Trip Support”, “us”, “we”, or “our”) owns and operates the Trip Support websites, www.tripsupport.ca and www.tripsupport.com (collectively, the “Websites”).
Should we make any significant changes to the way we collect, use, share, and protect your Personal Information, we will let you know by posting notices on our Websites, through your Account, and/or by sending you an email explaining the change.
We collect different types of data, described below, to provide and improve our Websites and Trip Support Content.
While using the Websites and/or your Account, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personally identifiable information is information that can be used on its own, or with other information to identify, contact or locate an individual. It does not include non-personal information like business information or generic information common to many individuals.
Trip Support collects Personal Information only if you voluntarily choose to share such information with Trip Support. For example, in the course of opening an Account or making a Purchase. When you do so, you authorize us to collect, access, manage and retain information that may include, but is not limited to:
We also collect, access, manage and retain data, other than Personal Information. These other types of data, described below, do not permit direct association with any specific individual.
We may collect and retain information related to your use of and access to the Websites and/or your Account Usage Data. For example, the following types of data may be collected, but are not limited to:
We collect, use and retain information Internet Protocol (IP) information to ensure mailing and billing addresses are accurate and to protect against fraudulent payment activity.
Cookies are small text files sent by us to your computer, and from your computer or mobile device to us each time you visit the Websites and/or your Account. When accessing the Websites through an Internet browser, you can manage your cookie settings to accept or reject cookies, or simply notify you each time a cookie is set by a website you visit. Please note, if you do not accept cookies, you may lose certain functionality of the Websites and/or your Account.
Trip Support may collect, access, manage and retain data and Personal Information for purposes, such as to:
We reserve the right to use and disclose Personal Information to:
If Trip Support is legally compelled to disclose your Personal Information, it will only disclose the minimum amount necessary to meet our legal obligation.
You are responsible for keeping your Account login credentials confidential.
Trip Support utilizes standard security protocols and commonplace security mechanisms to secure your information from accidental loss and from unauthorized access, use, alteration or disclosure.
We periodically review our processes and systems to verify compliance with industry best practices and to ensure the highest level of security for all our digital platforms. However, the Internet is an open system and we cannot guarantee that unauthorized third parties will not be able to defeat those measures or use your Personal Information for improper purposes.
Trip Support reserves the right to transfer, sell or distribute all information collected through the Websites and/or your Account to an affiliate, subsidiary, or third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or stock.
Account information can be updated through your Account profile or by submitting a request in writing to firstname.lastname@example.org.
To deactivate your Account and request that associated data be deleted, including Personal Information, please contact us at email@example.com.